In hospitality, every detail counts. No matter how excellent your food or drinks are, a poor experience can prevent customers from returning. As mystery shoppers, we’ve identified 5 common mistakes that negatively impact guest satisfaction. 1. Ignoring the entrance A greeting and eye contact are essential. Ignoring a guest conveys indifference. 2. Dirty menus Though it may seem minor, a dirty menu affects the first impression and guest trust. 3. Unprepared staff Responses lik